Terms of Service

About RenewalReply

RenewalReply ("we," "us," "our") is operated by PacketOps LLC, a New Jersey limited liability company, with its registered office at 971 US Highway 202N, Suite N, Branchburg, NJ 08876. We provide a free online tool that helps renters evaluate whether their rent increase is in line with local market conditions. By using this website, you agree to these Terms of Service.

Informational Purposes Only

RenewalReply provides market analysis for informational purposes only. Our tool does not constitute legal, financial, or real estate advice. We are not a law firm, financial advisor, or licensed real estate professional. You should consult with qualified professionals before making decisions about your housing situation.

Eligibility

You must be at least 18 years old to use RenewalReply. By using the site, you represent that you meet this requirement.

Data Accuracy

Our analysis is based on publicly available housing data from government agencies, market indices, and third-party data providers. While we make every effort to provide accurate and current information, we do not guarantee the accuracy, completeness, or timeliness of any data displayed. Market conditions change frequently, and data sources may have inherent limitations or delays.

Service Availability

We may modify, suspend, or discontinue any aspect of the service at any time without prior notice. We are not liable for any modification, suspension, or discontinuation of the service.

Limitation of Liability

To the fullest extent permitted by law, RenewalReply and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the service. We are not responsible for any decisions you make based on the tool's output, including but not limited to negotiation outcomes, lease decisions, or moving decisions.

Acceptable Use

You agree not to use the service for any unlawful purpose, to attempt to gain unauthorized access to our systems, to scrape or automated-harvest data from the site, or to interfere with the proper functioning of the service.

Intellectual Property

All content on RenewalReply, including text, graphics, logos, and software, is the property of RenewalReply or its content suppliers and is protected by applicable intellectual property laws. The negotiation letters generated by the tool are provided for your personal use.

Third-Party Products, Services, and Affiliate Relationships

RenewalReply may display, recommend, or provide links to products and services offered by third parties, including but not limited to renters insurance providers, rent reporting services, moving companies, guarantor services, and rental listing platforms. Some of these links are affiliate or referral links, meaning that RenewalReply may receive compensation from the third-party provider if you click on, sign up for, or purchase a product or service through such link.

Affiliate and referral relationships do not influence our rent analysis, fairness scores, market data, negotiation letters, or any other tools or information provided through the Service. All content containing affiliate or referral links will be identified as such in accordance with applicable Federal Trade Commission guidelines.

RenewalReply does not endorse, warrant, or guarantee any third-party product or service, and is not responsible for the accuracy, quality, safety, legality, or suitability of any third-party offering. Your use of any third-party product or service is governed by that provider's own terms and conditions and privacy policy. RenewalReply shall not be liable for any loss, damage, or claim arising from your use of or reliance on any third-party product or service accessed through the Service.

Any third-party trademarks, service marks, or trade names referenced on the Service are the property of their respective owners and are used solely for identification purposes.

Privacy

Your use of RenewalReply is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

Changes to These Terms

We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the revised Terms.

Contact

RenewalReply is operated by PacketOps LLC, 971 US Highway 202N, Suite N, Branchburg, NJ 08876. Questions about these terms? Email privacy@renewalreply.com.